Straight answers to the questions homeowners ask.
Everything from how estimates work to what happens after the last walkthrough. If your question is not here, ask us directly.
Getting started
How do I request an estimate?
Use the estimate form or email us. Share the service, the city, your timing, and a few words about the project. A team member confirms the fit and schedules the walkthrough.
Is the estimate free?
Yes. The walkthrough and the written proposal are provided at no cost.
How soon can the walkthrough happen?
Typically within days of your request, depending on season and location. We will tell you plainly what the calendar looks like.
Do you work with homeowners who are selling?
Often. Pre-listing interior repaints, cabinet refinishes, and exterior refreshes are among the highest-return projects before a sale, and we sequence them to listing timelines.
Scope and proposals
What does the proposal include?
Scope surface by surface, preparation, products by line and sheen, protection plan, schedule, and price.
Why do you not publish prices?
Because every project's cost is driven by surfaces, condition, scope, and access, all of which differ house to house. A published number would be wrong for yours. The walkthrough makes the proposal accurate and comparable.
Can I add work after the proposal?
Yes. Changes are documented and approved before they happen, so nothing appears on the invoice that you did not agree to.
Do you do small jobs?
We are built for substantial residential projects: whole homes, full kitchens, complete exteriors, full garages. We will tell you honestly if a smaller job is better served elsewhere.
During the project
Can we stay in the house?
Yes, and most projects run that way. Rooms are sequenced so you keep usable space, products are low-odor, and the site is cleaned at the end of every working day.
How is my home protected?
Floors, furniture, fixtures, hardware, landscaping, and adjacent surfaces are covered or masked before preparation starts. The plan is written into the proposal.
Who will be in my home?
A production crew trained to the Saje standard, with a point of contact who owns communication. You will know who is coming and when.
How are updates handled?
Proactively. You know when the crew arrives, what stage the work is in, and what decisions remain.
Products and color
What paint do you use?
Premium lines from Benjamin Moore and Sherwin-Williams, specified by surface and sheen in the proposal, with primers chosen for the condition.
Do you help with color?
Yes. Color and sheen guidance is part of the walkthrough, with large drawdowns on your walls or a finished sample door for cabinets.
Can you match an existing color?
Yes, across manufacturers, confirmed with a drawdown before production.
Low-VOC and low-odor options?
Standard on interior work. Ask if you have specific sensitivities and we will specify accordingly.
Older homes
My home was built before 1978. What changes?
Surfaces may contain lead-based paint. Work that disturbs them is handled under the EPA Renovation, Repair and Painting rule, with testing and lead-safe practices written into the plan. See our guide on lead paint.
Do you work on plaster?
Yes. Plaster needs sound repairs, proper priming, and forgiving sheens. We scope it differently than drywall and say so in the proposal.
Can you preserve original millwork?
Yes. Trim and doors in older homes are prepared for enamel rather than replaced, and detail is treated as the point, not an obstacle.
Closeout and after
What is the final walkthrough?
Our detail review first, then yours. Anything that needs attention is handled before closeout, and you receive care guidance for your finishes.
Is the work warrantied?
Yes. Coverage for workmanship and the installed system is written into your proposal.
What if I notice something later?
Contact us. Reported issues are inspected and addressed under the terms in your proposal.
Do you leave touch-up paint?
Yes, labeled by room and surface, with guidance on how to store it.
Start with a walkthrough, not a sales pitch.
Tell us what you are considering. We will confirm the fit, schedule a walkthrough, and put the whole project in writing before anything is scheduled.